DTB Sports and events
Privacy Policy
Privacy Policy
Effective Date: August 26, 2026
This privacy policy for DTB Sports and Events ("We", "Us" or "Our") tells you how we may collect, use and share your information when you visit our website www.dtbsportsandevents.com.
We appreciate your decision to use our website www.dtbsportsandevents.com and to trust us with your valuable personal information. In this document, we seek to explain in the clearest terms possible our privacy practices. We strongly encourage you to read this document (and any other related documents) carefully before using the website. If there are any terms or conditions in this document that you do not agree with, please do not use the website, or in case you are already using it, please discontinue the use immediately. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.
What information do we collect about you?
When we collect information, we do so to ensure that you get to experience our service seamlessly. For that, we collect the following information. Some are your personal information and some are your sensitive personal information.
The personal information that we collect about you are the following:
- Name
- Address
- Email address
- Professional or employment related information
- mobile number
- Company details
- Booking and event information
- Attendee/ guest information
- Delivery information
- Dietary requirements
- Accessibility requirements
- Information required by event, venue or ticketing app
Sometimes, we also collect sensitive personal information from you, which includes the following:
- Health information
How do we collect such information?
We may use any of the following three ways to get information about you.
- The information that you give us
- The information that we automatically collect from you
- Information that we collect from third parties
Before going into the reasons why we collect the information that we do, we want you to understand what the above three terms mean.
a. The information that you give us
When you sign up for an account to use our service/product we will ask you certain questions like your name or email address. These are the information that you give us. This may not be limited to what we have mentioned and can change according to the nature of the service/product that we provide.
b. The information that we automatically collect from you
When you access our service from a device, we may automatically collect information from your device, such as through the use of cookies. You will know more about automatic collection of personal information in the next section.
c. Information that we collect from third parties
These third parties can be data aggregators, online directories, data marketplaces or exchanges, etc from where we may collect information about you.
Cookies and similar technologies
Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your choices on our websites and other information.
For more information about cookies and similar technologies, please visit our cookie policy.
Do not track requests
We respond to "do not track" requests in the following manner:
Our website does not currently respond to browser-based “Do Not Track” (DNT) signals. However, users can manage their cookie preferences through our cookie consent tool and can choose whether to consent to non-essential cookies where applicable.
Why do we collect information about you?
We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. The following are the ways in which we use the information that we collect about you.
- To provide and maintain service
- To perform a contract with us
- To contact the user
- To send marketing and promotional communications
- To evaluate and improve our products/services
- To examine the usage trends
- To respond to enquiries and provide quotations
- To administer and fulfil bookings, including tickets and hospitality
- To provide necessary attendee information to venues, event organisers, ticketing platforms and other suppliers involved in fulfilling a booking
- To process and administer payments and invoices
How long do we retain your information?
We will only keep your personal information for Personal information is retained only for as long as necessary for the purposes for which it was collected and to meet our legal, accounting and regulatory obligations. Customer and booking records may generally be retained for up to 6 years after the end of the relevant contractual relationship. Marketing information may be retained until consent is withdrawn or the individual opts out, subject to periodic review. Information relating to unsuccessful enquiries and prospective customers is retained only for as long as reasonably necessary for follow-up and business purposes. Sensitive information, such as dietary, allergy or accessibility information, is retained only for as long as necessary for the relevant booking unless there is a legal requirement to retain it for longer., unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice requires us to retain your personal information for longer than the period during which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Sale/sharing of information
We do not sell or share the information we collect from our users.
Disclosure of personally sensitive information
We do not disclose personally sensitive information for purposes other than the following:
- To perform services or deliver goods.
- To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information.
- To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
- To ensure safety of natural persons.
- For short-term, transient use, including, but not limited to, non personalised advertising shown as part of a consumer's current interaction with the business.
- To perform services on behalf of the business
- To verify or maintain the quality or safety of a product, service, or device and to improve or upgrade them.
- To collect or process sensitive personal information where such collection or processing is not for the purpose of inferring characteristics about a consumer.
Privacy of children
We do not knowingly provide our services to children. If you are a parent or legal guardian and believe that your child has provided us with information without your consent, please contact us. Upon verification that we have collected such information without parental consent, we will remove the information from our database.
Security of your personal information
We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security. While we use commercially reasonable and appropriate security measures to protect your information, we cannot promise that it will be 100% secure.
Links to other websites or apps
On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.
The privacy policy will be effective from the date it is posted on this page.
Contact us
For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:
Address: DTB Sports and Events Unit G, Distillery Wharf, Parr's Way London W6 9GD
Email address: info@dtbsportsandevents.com
Link to our contact page: https://www.dtbsportsandevents.com/contact/